Refund policy
At Florence Victoria, every piece is chosen and shipped with care. If something isn't quite right, we're happy to help.
Return window: Returns and exchanges must be requested within 14 days of delivery.
Condition: Items must be unworn, unaltered, and in their original condition to qualify for a return or exchange.
How it works:
- Contact us at hello@florencevictoria.com with your order number and the reason for your return.
- We'll confirm eligibility and provide return shipping instructions.
- The item must be shipped back at the customer's expense to our processing facility.
- Once received and inspected, we'll process your refund or exchange within 14 business days.
Please note:
- Return shipping costs are the customer's responsibility.
- We recommend using a trackable shipping method, as we cannot issue refunds for items lost in transit.
- Final sale / clearance items are not eligible for return.
Damaged or incorrect items: If your piece arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we will resolve it
immediately at no cost to you.
Non-Returnable items:
- Final sale items
- Items showing signs of wear or damage caused after delivery
Questions
hello@florencevictoria.com